At Tonsoriam, we are committed to delivering your orders quickly, safely, and reliably — no matter where in the world you are. This Shipping Policy explains our processing times, shipping options, international delivery, and other important details.
1. Processing Time
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All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
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Orders placed after business hours or on weekends will be processed the next business day.
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During peak periods (sales, promotions, holidays), processing may take slightly longer, but we always strive to dispatch as quickly as possible.
2. Shipping Destinations
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We proudly ship worldwide.
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Orders can be delivered to the United States, Canada, Europe, Asia, the Middle East, Australia, and other international destinations.
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We do not ship to countries restricted by international trade laws, embargoed territories, or destinations where carriers cannot deliver.
3. Delivery Times
Estimated delivery times (after dispatch):
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United States: 7–8 business days
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Canada & Europe: 8–12 business days
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Asia & Middle East: 10–15 business days
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Australia & Oceania: 10–15 business days
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Rest of the World: 12–20 business days (depending on local postal service and customs)
⚠️ Please note: These are estimated timeframes. Actual delivery times may vary due to customs clearance, weather conditions, or local postal delays beyond our control.
4. Shipping Rates
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Shipping costs are calculated at checkout based on your location, shipping method, and carrier rates.
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Occasionally, we may offer free shipping promotions (e.g., free shipping on orders above a certain amount). These offers will be clearly displayed at checkout.
5. Tracking Orders
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Once your order is shipped, you will receive a confirmation email containing your tracking number and link.
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You can use this tracking number to monitor your package’s progress until delivery.
6. Customs, Duties & Taxes (International Orders)
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International shipments may be subject to customs duties, VAT, or import taxes imposed by the destination country.
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These charges are not included in the product price or shipping fee displayed at checkout. Customers are responsible for paying any applicable customs fees upon delivery.
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Tonsoriam has no control over these charges and cannot predict their amount. For more information, please check with your local customs office.
7. Delays & Force Majeure
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Delivery times may occasionally be extended due to:
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Customs inspections or clearance procedures
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Carrier delays or service interruptions
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Natural disasters, extreme weather, or global events (e.g., pandemics, strikes, etc.)
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Tonsoriam is not liable for delays caused by factors outside of our control.
8. Lost, Stolen, or Damaged Packages
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If your package is marked as delivered by the carrier but you have not received it, please first check with neighbors, your building manager, or local postal office.
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If your package is lost or stolen after confirmed delivery, Tonsoriam is not responsible. However, we will do our best to help you file a claim with the carrier.
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If your package arrives damaged, please contact us at tonsoriam@gmail.com within 48 hours of delivery, including photos of the package and product, so we can investigate and provide a solution (replacement or refund where applicable).
9. Incorrect Address Policy
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Please ensure your shipping address is complete and correct at the time of checkout.
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Tonsoriam is not responsible for packages delivered to incorrect addresses provided by customers.
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If you realize you entered the wrong address, email us at tonsoriam@gmail.com immediately. If the order has not been processed yet, we will update it. Once an order is shipped, address changes are no longer possible.
10. Order Cancellations
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Orders can only be canceled within 12 hours of placing the order, provided they have not yet been processed or shipped.
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Once shipped, the order cannot be canceled.
11. Contact Us
For any shipping-related inquiries, please contact us at:
📧 Email: tonsoriam@gmail.com